Frequently Asked Questions
Everything you need to know about your vinyl collection and orders.
How do you ensure vinyl records aren't damaged during shipping?
We use specialized, heavy-duty cardboard mailers with extra corner protection and stiffeners to prevent warping or cracking during transit.
What is the difference between 'New' and 'Pre-loved' grading?
New records are factory sealed. Pre-loved records are professionally cleaned and graded using the Goldmine Standard, ranging from Good to Near Mint.
Can I return a record if it sounds distorted or skips?
Yes, we offer a 14-day return policy for defective items. Please ensure your turntable is properly balanced before initiating a return, as tracking weight often affects playback.
Do you offer international shipping?
We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.